Last Updated November 16, 2015
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10. APPLICABLE LAW
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12. GALLUP CONTACT DETAILS
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PLEASE READ THESE CONDITIONS CAREFULLY BEFORE PURCHASING ANY GALLUP PRODUCTS OR SERVICES. BY PLACING AN ORDER WITH GALLUP, YOU SIGNIFY YOUR AGREEMENT TO BE BOUND BY THESE CONDITIONS.
Your order is an offer to Gallup to purchase the product(s) or item(s) in your shopping cart. When you place an order to purchase product(s) or item(s) from Gallup, we will send you an email confirming receipt of your order and containing the details of your order ("Order Confirmation Email"). The Order Confirmation Email is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to purchase the product(s) or item(s) ordered. We only accept your offer of purchase upon the sending of the Order Confirmation Email, or Confirmation of Registration Email for Gallup course offerings.
2. RIGHTS OF CANCELLATION, EXCEPTIONS TO CANCELLATION AND RETURN POLICIES
If you are purchasing goods to be shipped, you shall have the right to cancel your order at any time before the goods are dispatched for delivery and a full refund shall be provided. You shall further have the right to make a return of the goods received within 90 days of receipt of the goods unless one of the exceptions defined below applies. Returns will not be accepted after 90 days. You shall be responsible for all costs associated with the return of goods to Gallup. The cost of goods purchased less any shipping costs incurred by Gallup shall be refunded. If the applicable law of your country or region grants you a longer withdrawal period, that period will apply. To exercise your right to cancel, you must inform us of your decision to cancel before the withdrawal period expires.
Exceptions to Right of Cancellation
The rights of cancellation do not apply to:
Delivery of sealed audio or video recordings or of sealed software, if unsealed by you after delivery
Goods that are made to your specification or clearly personalized
The supply of digital content (including apps, digital software, ebooks, MP3, etc.)
Used or expired access codes
Cancellation Policy Applicable to Course Registrations
If you cannot attend a Gallup course for which you are registered, you must cancel no later than two weeks prior to the course date in order to receive a full refund. If you cancel less than two (2) weeks before the course start date, you will not receive a refund.
If you register for a Gallup course and need to transfer to a different course date, you can do so by contacting Gallup at least two (2) weeks prior to the course date. You will be charged a $150 transfer fee. Gallup will not accept any transfer requests less than two (2) weeks before the course start date.
Course Cancellation Policy - Gallup
Gallup programs are interactive events that combine classroom instruction with group activities. Therefore, each program requires a minimum number of participants to ensure a successful learning experience. Gallup reserves the right to cancel any program that does not reach the minimum number of participants four (4) weeks prior to the scheduled start date of the program and will notify all registered participants of the cancellation at that time. We encourage participants to plan their travel accordingly as Gallup is not responsible for reimbursement of travel expenses in the event a program is cancelled.
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While we try to ensure that all prices online are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If we are unable to contact you using the contact details that you have provided during the order process, we will treat your order as cancelled. If you have already paid for the goods and you decide to cancel, we will provide a full refund as soon as reasonably possible, but in no event longer than 30 days after the date of notification of cancellation.
You must reach the age of majority in your country/region of residence in order to purchase products from Gallup.